Refund, Discount and Fee Policies

Cochrane Skating Club Refund, Discount and Fees Policy

Withdrawal Prior to Program Start – All Programs

Cochrane Skating Club members may withdraw a skater/participant registered for any Cochrane Skating Club programs prior to the first session.  The request to withdraw must be in writing (email will suffice). The club will refund all program fees less the $25.00 skater administration fee and the Skate Canada fee.

Pre-CanSkate, CanSkate and Edge Worx and Advanced CanSkate Refund Policy

All new club skaters enrolled in Pre-CanSkate, CanSkate, Edge Worx and Advanced CanSkate programs are entitled to a 3 lesson (ice time) trial period for Fall (Sept to Dec) and Winter (Jan to Mar) programs.   For Spring Programs (June) a 1 day trial period shall apply if the skater is registered in a program one day per week and a 2 day trial period in the case the skater is enrolled to skate two days per week (e.g. in the Edge Worx Program).

If at the end or during the trial period a new member wishes to withdraw a skater from a program, the request must be submitted to the club in writing (email will suffice).  Emails should be sent to the Registration Chair: pr@cochraneskatingclub.ca indicating the date that you would like to withdraw. Requests to withdraw must be made prior to the next scheduled class.

A pro-rated refund for the remaining lessons will be granted, less the $25.00 skater administration fee and the Skate Canada fee. The refund can be refunded to a gift certificate to be used by the member for a future registration or will be refunded to the credit card used to pay for the registration invoice, or by cheque

No refund will be given after the 3 lesson trial period if a skater leaves by his/her own accord or is expelled by the club.

Refunds only apply to new members to the club. Skaters that have skated in a program in a prior season are not entitled to a trial and refunds will be pro-rated.

No refunds or make up lessons will be offered for lessons missed due to short-term illness (e.g. colds or flus), vacations, or management disputes.

All requests to withdraw due to a major illness or injury (that result in the skater being unable to return to skating during the program term) must be accompanied by a doctor’s note. The club will refund the pro-rated remaining classes.  The club’s Skater Administration Fee and Skate Canada fees are non-refundable.

STARSkate Refund Policy

STARSkate participants are entitled to a refund at any time during the season.  Requests to withdraw must be sent in writing to the Club President indicating the date and reason for withdrawal.  A pro-rated refund of all remaining fees, including but not limited to, ice fees, off-ice fees and group coaching fees, will be granted less the Skate Canada fee and the club’s Skater Administration Fee.  The refund will be issued within 30 days of the request.

In the event of a major illness or injury that will prevent the skater’s return to skating for the duration of the program, or that will result in the skater missing programs where the pro-rated combined total of those programs would exceed $200 the member shall receive a credit to their skating account for the fees that would exceed the $200.

All major illnesses or injuries that will require the skater to be withdrawn must be in writing to the club President and must be accompanied by a doctor’s note.

Refunds or make up sessions will not be offered for sessions missed due to minor illness, vacations, competitions, tests, management disputes or due to skater suspension or expulsion by the club.

Timeline for Refunds

All refunds will be processed by the club within 30 days of the request to withdraw subject to the terms and conditions above.

Accounts in Arrears

The Cochrane Skating Club is a non-profit organization and requires all member accounts to be in good standing at all times.  Any member with an account in arrears or past due will be contacted/reminded through the Cochrane Skating Club’s skater registration and administration system and reminded that their account is past due.   

All Pre-CanSkate, CanSkate, and Edge Worx classes must be paid in full prior to class commencement.

All STARSkate members are required to pay fees within 30 days of the date set for payment or will be considered to be in arrears.   Any member with an account in arrears will be deemed to have terminated their club membership and will not be permitted to skate with the club (including partaking in test days, competitions etc.) until the account is in good standing.   No refunds will be given for classes missed while accounts are in arrears.

Skate Canada and Cochrane Skating Club Participant Administration Fee

All skaters are required to have a valid Skate Canada membership that is valid between September 1 and August 31 each year.  The Skate Canada fee is $35.65 per skater per year.

A $25 per skater fee applies per season for each skater / participant in the Cochrane Skating Club.  This fee is valid September 1 to August 31st each year.

Large Family Discount

The Cochrane Skating Club has set aside twenty-five $20 discounts ($500 in total) to be applied on a first-come first-served (FCFS) basis for large families (3+skaters). The discount will be applied to invoices where 3 or greater participants are registered on a single invoice at checkout until our total budget of $500 is met. For example a family with 3 skaters will receive a $60 discount; families with 4 skaters will receive an $80 discount.

This discount will be applied against the annual Cochrane Skating Club Participant Administration Fee.

Partial Session Registration – Advanced CanSkate and STARSkate Only

 Skaters, who due to circumstances, wish to only register for part of a session may request to have fees pro-rated by submitting a request in writing to the Registration Chair prior to the start of the session.  Requests to pro-rate will only be considered where the skater is able to attend more than 50% of the session (or portion of based on sessions remaining) otherwise the drop in fees will apply.

Drop-In Fees 

Drop in fees are $20/session for all regular season Advanced CanSkate and STARSkate programs between September and April.

Drop in fees are $30/session for Spring sessions and any other special programs that may exist.

All drop in fees will be invoiced to a member’s account by the registration chair. Invoices for drop in fees are due in December or April as applicable.

Gift Certificates and Credits

Skater Accounts will be created for any Advanced CanSkate or STARSkate participant who may have monies owed to them (e.g. from the sale of consignment items, volunteering at casinos, from fundraising activities etc.).

The credit can be applied directly by the member to new invoices for new program registrations, products or subscriptions.

Gift certificates will be applied to balances owing by the Registration Chair and/or Treasurer throughout the year as new invoices are created for test fees, competition fees, or other invoices as applicable.

Important Note:  Monies owed in the skater accounts will not be paid out in cash.  If a member leaves the club and has money in their skater account the member may request the funds be transferred to another existing club member to or the money can be donated to the club.  Skater accounts for members leaving the club will not be kept active upon their departure from the club.

Volunteer Bonds

The Cochrane Skating Club (CSC) is a non- profit organization and is run by parent/member volunteers.   While the club asks for a volunteer bond as described below the club would appreciate your volunteer time instead of your money.  Without enough volunteers the club simply cannot operate.  If the club is required to hire staff to run the club that will significantly increase fees for all members of the club.

CSC requires the following volunteer commitment per skater:

  • Advanced CanSkate Skaters – 8 hours
  • Junior STARSkate – 10 hours
  • Intermediate STARSkate – 15 hours
  • Senior STARSkate – 20 hours

Each hour is valued as $25 (so for a Senior skater the volunteer commitment per year is 20 hours or $500).   Hours will be tracked per family and if the volunteer commitment is incomplete at the end of the year the fees will be charged to your Uplifter account and will need to be paid prior to next season’s registration.

Important note:  a volunteer doesn’t have to be the parents of the skater – they can be grandparents, neighbors, relatives etc.  (must be over the age of 16).

Volunteer commitments can be filled through filling a position on the Board of Directors, volunteering on event committees such as Carnivals; helping out at test days; taking on a role supporting the board e.g. with consignment/team wear; working at a casino; leading fundraising events; supporting board members such as the PR/Registration chair welcoming CanSkate during their first week; and many other ways.

Questions

If you require clarification on any of the Cochrane Skating Club’s policies please contact our Club President at president@cochraneskatingclub.ca