Refund, Discount and Fee Policies

Cochrane Skating Club Refund Policy

Withdrawal Prior to Program Start – All Programs

Skaters registered for any programs including but not limited to: Pre-CanSkate, CanSkate, Edge Worx Power Skating, Advanced CanSkate, Junior STARSkate, Intermediate STARSkate or Senior STARSkate, may withdraw their registration prior to the first session and will receive a full refund of all fees less the $25.00 skater administration fee and the Skate Canada fee.

Pre-CanSkate, CanSkate and Edge Worx and Advanced CanSkate Refund Policy

All Pre-CanSkate, CanSkate, and Advanced CanSkate programs are entitled to a 3 lesson (ice time) trial period for Fall (Sept to Dec) and Winter (Jan to Mar) programs.   For Spring Programs (June) a 1 day trial period shall apply if the skater is registered in a program one day per week and a 2 day trial period in the case the skater is enrolled to skate two days per week.

If at the end or during the trial period you wish to withdraw your skater from the program, a pro-rated refund for the remaining lessons will be granted, less the $25.00 skater administration fee and the Skate Canada fee.  If you wish to withdraw, please send an email to the Registration Chair (pr@cochraneskatingclub.ca) indicating the date that you would like to withdraw. Requests to withdraw must be made prior to the next scheduled class.

In the event of an injury or accident, a pro-rated refund of the remaining fees will be granted less the $25.00 skater administration fee and the Skate Canada fee, if the request is accompanied by a doctor’s note.

No refund will be given after the 3 lesson trial period if a skater leaves by his/her own accord or is expelled by the club.

No refunds or make up lessons will be offered for lessons missed due to illness, holidays, management disputes or any reason other than an injury or medical condition supported by a doctor’s note.

STARSkate Refund Policy

STARSkate participants are entitled to a refund at any time during the season.  Requests to withdraw must be sent in writing to the Club President indicating the date and reason for withdrawal.  A pro-rated refund of all remaining fees, including but not limited to, ice fees, off-ice fees and group coaching fees, will be granted less the Skate Canada fee and a $50 administration fee.  The refund will be issued within 30 days of the request

In the event of an injury or accident, a pro-rated refund of all remaining fees will be granted less a $25.00 administration fee and the Skate Canada fee, if the request is accompanied by a doctor’s note.

No refund will be given if a skater is expelled by the club.

Refunds or make up sessions will not be offered for sessions missed due to illness, holidays, competitions, tests, management disputes or any reason.

Timeline for Refunds

All refunds will be processed by the club within 30 days of the request to withdraw subject to the terms and conditions above.

Cochrane Skating Club Participant Administration Fee

A $25 per skater fee applies per season for each skater / participant in the Cochrane Skating Club.  This fee is valid September 1 to August 31st each year.

Large Family Discount

The Cochrane Skating Club has set aside twenty-five $20 discounts ($500 in total) to be applied on a first-come first-served (FCFS) basis for large families (3+skaters). The discount will be applied to invoices where 3 or greater participants are registered on a single invoice at checkout until our total budget of $500 is met. For example a family with 3 skaters will receive a $60 discount; families with 4 skaters will receive an $80 discount.

This discount will be applied against the annual Cochrane Skating Club Participant Administration Fee.

Partial Session Registration – Advanced CanSkate and STARSkate Only

 Skaters who due to circumstances wish to only register for part of a session may request to have fees pro-rated by submitting a request in writing to the Registration Chair prior to the start of the session.  Requests to pro-rate will only be considered where the skater is able to attend more than 50% of the session (or portion of based on sessions remaining) otherwise the drop in fees will apply.

Drop-In Fees 

Drop in fees are $20/session for all regular season Advanced CanSkate and STARSkate programs between September and April.

Drop in fees are $30/session for June and August sessions and any other special programs that may exist.

All drop in fees must be paid prior to the drop in session.

 

Gift Certificates and Credits

Skater Accounts will be created for any Advanced CanSkate or STARSkate participant who may have monies owed to them (e.g. from the sale of consignment items, volunteering at casinos, from fundraising activities etc.).

The credit can be applied directly by the member to new invoices for new program registrations, products or subscriptions.

Gift certificates will be applied to balances owing by the Registration Chair and/or Treasurer throughout the year as new invoices are created for test fees, competition fees, or other invoices as applicable.

Important Note:  Monies owed in the skater accounts will not be paid out in cash.  If a member leaves the club and has money in their skater account the member may request the funds be transferred to another existing club member to or the money can be donated to the club.  Skater accounts for members leaving the club will not be kept active upon their departure from the club.

Volunteer Bonds

The Cochrane Skating Club (CSC) is a non- profit organization and is run by parent/member volunteers.   While the club asks for a volunteer bond as described below the club would appreciate your volunteer time instead of your money.  Without enough volunteers the club simply cannot operate.  If the club is required to hire staff to run the club that will significantly increase fees for all members of the club.

CSC requires the following volunteer commitment per skater:

  • Advanced CanSkate Skaters – 8 hours
  • Junior STARSkate – 10 hours
  • Intermediate STARSkate – 15 hours
  • Senior STARSkate – 20 hours

Each hour is valued as $25 (so for a Senior skater the volunteer commitment per year is 20 hours or $500).   Hours will be tracked per family and if the volunteer commitment is incomplete at the end of the year the fees will be charged to your Uplifter account and will need to be paid prior to next season’s registration.

Also remember that a volunteer doesn’t have to be the parents of the skater – they can be grandparents, neighbors, relatives etc.  (must be over the age of 16).

Volunteer commitment can be filled through filling a position on the Board of Directors, volunteering on event committees such as Carnivals; helping out at test days; taking on a role supporting the board e.g. with consignment/team wear; working at a casino; leading fundraising events; supporting board members such as the PR/Registration chair welcoming CanSkate during their first week; and many other ways.

Questions

If you require clarification on any of the Cochrane Skating Club’s policies please contact our Club President at president@cochraneskatingclub.ca